Bens “Risk Free” Guarantees
Ben Franklin Fireplace's Pledge To You.
We will provide you with far greater value than any other fireplace company in Northern Nevada. We will not settle for anything less than your 100% satisfaction — after all you are the most important person in the world to our company.
1. Buy-Back Guarantee
We don’t know of anyone else in our business that gives you such a bold guarantee. Within the year of your purchased if your fireplace, insert or stove that we’ve installed in your home fails to deliver to you and your family the warmth and comfort we promised, we will remove it from your home at your convenience... and return 100% of your money...no questions asked!
2. No Frustration Guarantee.
We strongly stand behind our service, installation and products, if your fireplace, insert or stove fails to operate within the first year for 36 hours, not only will we’ll fix it FREE, we will also give you $100 in cash. It’s only fair for us to say “we are sorry for your frustration.”
3. Installation Guarantee.
Ben Franklin’s Fireplace guarantees our “Champion Installers” will not smoke or swear in your home, they are drug-free, crime free, will wear shoe covers, use drop cloths and will not leave your home without cleaning up. If you find our Champion Installers did not live up to Ben Franklin’s Fireplace standard, please don’t pay us until we meet your satisfaction.
4. Lowest Price Guarantee.
Ben Franklin’s Fireplace guarantees you will not be able to find an identical hearth product from any local fireplace company that offers quality service, installation and guarantees or Ben Franklin’s Fireplace will happily pay you the difference, plus give you $250 in cash. All we ask is an “apples to apples” comparison.
