Reasons to Use Us
1. Ben Franklin Fireplace’s
Pledge To You.
We will provide you with far greater value than any other fireplace company in Northern Nevada. We will not settle for anything less than your 100% satisfaction — after all you are the most important person in the world to our company.
2. 100% Customer Satisfaction
Money-back Guarantee.
We don’t
know of anyone else in our business that
gives you such a bold guarantee. If the
fireplace, insert or stove we’ve installed
in your home fails to deliver to you and
your family the warmth and comfort
you’re expecting within the year of your
purchase we will remove it from your
home... at your convenience and return
100% of your money...no questions
asked!!
3. No Frustration Guarantee.
We strongly stand behind our service, installation and products, if your fireplace, insert or stove fails to operate within the first year for 36 hours, not only will we’ll fix it FREE, we will also give you $100 in cash. It’s only fair for us to say “we are sorry for your frustration.”
4. Installation Guarantee.
Ben
Franklin’s Fireplace guarantees
our “Champion Installers” will not
smoke or swear in your home, they are
drug-free, crime free, will wear shoe
covers, use drop cloths and will not leave
your home without cleaning up. If you
find our Champion Installers did not live
up to Ben Franklin’s Fireplace
standard, please don’t pay us until we
meet your satisfaction.
5. Lowest Price Guarantee.
Ben Franklin’s Fireplace guarantees you will not be able to find an identical hearth product from any local fireplace company that offers quality service, installation and guarantees or Ben Franklin’s Fireplace will happily pay you the difference, plus give you $250 in cash. All we ask is an “apples to apples” comparison.
6. We Do It All.
When it comes to
installing your fireplace, insert or stove
you need only us. We work with only
the most reliable and honest companies
– the kind of people we know you would
invite them into your home.
7. FREE In-Home Survey With Up-
Front Pricing.
Our Fireplace Advisors will visit your home and provide you with a clearly written proposal so you’ll know exactly – to the penny how much you will have to pay before we start the work. With us you’ll never get “add-on shock” at the completion of your installation.
8. 24/7 Emergency Service.
At Ben
Franklin’s Fireplace your
comfort and safety is our highest priority,
and in the unlikely event your hearth
product breaks down, call us 24/7. We
don’t care if it’s Christmas.
9. Our “Champion Technicians”.
Only 1 out of 30 can qualify. We weed out the other 29 through our extensive hiring and testing procedure. Before we send and of our staff members to your home we make sure they are efficient, friendly, drug and crime free and have the skills to provide you with quality service or installation.
10. We Have Financing.
Want a stove,
fireplace or insert and caught short of
cash? No problem – we teamed up with
a lender that offers many different
options (OAC) where you can dictate
your monthly payments.
11. BBB Membership.
We are the proud recipients of BBB “Accredited Contractors” award. This represents sound advertising, selling and customer service practices that enhance customer trust and confidence.
12. Fully Staffed Office.
When you turn
to us for your hearth needs you don’t
deserve an answering machine or voice
mail, and then have to wait all day for a
simple return call. Our phones are
staffed all year, 24/7, so when you have
a problem or just want to ask a question
you can always talk to a real live person.
13. Uniformed Employees.
Because your safety is our utmost concern. When one of our fully uniformed employees arrives at your front door, you’ll see his name, our logo on his shirt, and our clearly identifiable company-owned trucks before you open your door.
14. Company-Owned Office/Shop
Facility.
This demonstrates stability in
our business and in the community and
guarantees that we’ll be here for you for
many years to come.
